Privacy Policy

We collect personal data when you register an account, verify your identity, deposit or withdraw funds, play our games, contact our team or browse the site. We ask for what we need to run your account and meet our legal duties, and nothing beyond that.

We hold a gaming licence, so verifying the age and identity of every player is a condition of running the site. If the documents we ask for are not provided, we may not be able to keep your account open or release a withdrawal.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your contact preferences, including whether you have opted in to marketing.
• Messages you send us by e-mail or live chat, and our replies.

Identity and age verification documents

• Photographic identity documents and proof of your address.
• Proof that a payment method belongs to you, such as a statement or card image.
• The outcome of the checks our verification partners carry out on the data you give us.

Payments and play

• Deposits, withdrawals, balances and the payment methods registered in the cashier.
• Records of the games you play, stakes, wins, bonus history and session lengths.
• The safer gambling settings on your account, such as deposit limits, time-outs and self-exclusion.

Device and usage data

• Your IP address, approximate location, device type, operating system and browser.
• Login times, the pages you visit and how you move through the site.
• Cookie and similar identifiers, together with technical logs we keep for security and fault-finding.

We use the data described above for the following purposes.

• To open, run and close your account, and to provide the games and features you use.
• To confirm you are at least 18 and that you are who you say you are.
• To process deposits, withdrawals and bonus awards through the cashier.
• To detect and prevent fraud, collusion, bonus abuse and money laundering.
• To meet our legal and licensing duties, including record-keeping and reporting.
• To look at patterns of play so we can offer safer gambling tools or step in where play appears harmful.
• To send offers and news by the channels you opted into, until you opt out.
• To keep the site secure, fix faults and understand how the site is used.

UK data protection law requires a legal basis for every use of personal data. In plain words, these are the bases we rely on.

We do not sell your personal data. We share it only where it is needed for the purposes above, and only with the kinds of organisation listed here.

• Payment and banking providers, so deposits and withdrawals can be processed.
• Identity-verification and fraud-prevention partners who confirm the data you give us and flag risks.
• Game and platform suppliers whose software runs parts of the site.
• Hosting, e-mail, live chat and analytics providers that act on our instructions and may not use your data for their own purposes.
• Regulators, the police, courts and other public bodies, where the law requires us to disclose or report.
• Multi-operator self-exclusion schemes, where you ask to be excluded across operators.
• A buyer or successor, if all or part of the business changes hands, on the same terms as this policy.

Some providers are based outside the United Kingdom. Where data leaves the UK, we rely on the safeguards approved under UK data protection law and check that the provider keeps the data secure.

We keep your data for as long as your account is open, and after that for the period the law and our licence conditions require. We do not keep it longer than we need to.

• Account, verification and transaction records are kept for the retention period set by anti-money-laundering and licensing rules after your last activity with us.
• Self-exclusion and other safer gambling records are kept for the full period of the exclusion and the period required afterwards, even if the account is closed.
• Marketing preferences are kept so that an opt-out continues to be honoured.
• Chat transcripts, e-mails and technical logs are kept for a shorter period, unless they relate to a complaint or an investigation.

When a retention period ends, we delete the data securely or anonymise it so that it can no longer be linked to you.

Under UK data protection law you hold the following rights over your personal data.

• Access: ask for a copy of the data we hold about you.
• Correction: have inaccurate or incomplete data put right.
• Erasure: ask us to delete data we no longer have a reason to keep.
• Restriction: ask us to pause the use of your data while a query is looked into.
• Objection: object to uses based on legitimate interests, and to marketing at any time.
• Portability: receive certain data in a machine-readable form or have it sent elsewhere.
• Withdraw consent: turn off marketing or non-essential cookies whenever you wish.
• Complain: raise the matter with the Information Commissioner's Office if our answer does not satisfy you.

To use any of these rights, write to privacy@casino-playuk.co.uk or support@casino-playuk.co.uk, or start a live chat on the site. We may ask you to confirm your identity first, and we will answer within the time the law allows. Some rights are limited: we cannot delete records we are required to keep, such as verification and self-exclusion data.

Cookies

We and our providers use cookies and similar technologies to keep you logged in, remember your settings, measure how the site is used and, where you have agreed, show offers that suit you. Essential cookies are needed for the site to work; everything else is set only with your consent, which you can change at any time. Our Cookie Policy explains each category and how to manage it.

If we change this policy, we will post the updated version here and, where a change matters to you, tell you by e-mail.