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Contact Us

How to reach Playuk Casino, what to include in your message, and how we deal with complaints.

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How to reach us

You can reach our support team two ways, and both go to the same place.

  • Live chat - open on the site 24/7. Start it while you are signed in, so your account details are already with us.
  • E-mail - support@casino-playuk.co.uk. Please write from the address registered to your account so we can match your message to it.

E-mails are answered in the order they arrive. For anything urgent, live chat is the quicker route.

What to have ready when you write

Most questions are settled in one reply when your message includes the basics.

  1. Your username as it appears on your account with us.
  2. The game, bonus or transaction involved.
  3. The date and time you noticed it, with your time zone if you are outside the UK.
  4. What you expected to happen and what happened instead.

Keep your details safe

Please do not send your password or full card details. We will never ask you for them.

Common questions we help with

  • Account and verification - signing in, changing your details, and the documents needed for verification.
  • Deposits and withdrawals - payment methods, the limits shown in the cashier, and pending withdrawals.
  • Bonuses - how an offer works, wagering requirements, and why a bonus may not have applied.
  • Technical issues - a game that will not load, or a round that was interrupted.
  • Safer gambling - deposit limits, time-outs and self-exclusion, which you can set from your account.

Play is for over-18s only. If gambling stops being fun, GambleAware, GamCare, GamStop and the National Gambling Helpline offer free, confidential support.

Complaints

If something has gone wrong, e-mail support@casino-playuk.co.uk with Complaint in the subject line and the details listed above.

  1. We acknowledge your complaint when it reaches us.
  2. We look into it and check the relevant account, payment and game records.
  3. We reply with the outcome and the reasons for it.

If our answer does not settle the matter, we will set out the next steps open to you.