Bonus Terms and Conditions

These bonus terms apply to every bonus, free spins offer, cashback, prize draw and tournament we make available on this site. They sit alongside our general terms and conditions and our privacy policy, which continue to apply in full.

Each promotion also carries its own terms, shown with the offer in the cashier, in your account or in the message that told you about it. Those terms apply in addition to this page and take priority where the two ever differ.

By claiming or accepting a promotion, you confirm that you have read and accepted these terms and the terms shown with the offer itself. If you do not accept them, please do not claim the offer.

We may change these terms, close a promotion to new entries or withdraw an offer at any time. Where a bonus is already active on your account, we will apply the terms that were in force when you claimed it, unless a change is needed to meet a legal or regulatory obligation.

Promotions are open only to registered account holders who meet all of the conditions below. We hold a gaming licence and verify the accounts we hold, so we may ask you to complete identity and payment checks before a bonus is credited or before any winnings linked to it are paid out.

• You must be 18 or over. We do not allow anyone under 18 to open an account, deposit or take part in a promotion.
• Your account must be registered in your own name, with details that are accurate and kept up to date.
• One account, and one bonus of the same type, per person, household, shared device and shared network connection.
• Deposits must be made from a payment method held in your own name, in the currency shown in the cashier.
• Your account must not be self-excluded, registered with GamStop, taking a time-out or otherwise closed or restricted.
• Our employees and their close relatives, and people connected with our suppliers, may not claim promotions.

Some offers are made available only to selected accounts, and an offer appearing on your screen does not by itself confirm that you qualify for it. Promotions are for personal use, cannot be transferred or sold, and have no cash value until the conditions attached to them have been met.

Most bonuses carry a wagering requirement: an amount you need to stake in qualifying games before the bonus, and anything won with it, becomes withdrawable cash. The requirement is expressed as a multiple of the bonus, the deposit, or both, and the exact figure is shown in the terms of the offer.

1. You claim an offer and the bonus or free spins are credited as shown in the cashier.
2. Qualifying stakes count towards the wagering requirement at the contribution rate set for each game category.
3. Your account shows how much wagering is still outstanding while the bonus is active.
4. Once the requirement is met in full, the remaining bonus balance is converted to cash, up to any maximum conversion set for the offer.
5. Cash winnings can then be withdrawn in the normal way, subject to our usual checks.

Game categories contribute to wagering at different rates, and some games do not contribute at all. The rates and any excluded games are listed in the terms of each promotion, so please look over them before you start playing.

While bonus funds or free spin winnings are subject to wagering, the following restrictions apply. They exist so that every player uses promotions on the same basis.

• A maximum stake per spin, hand or round applies, as stated in the terms of the offer.
• Certain games are excluded from play, or from wagering, while a bonus is active.
• Low-risk play is not permitted, including covering most or all outcomes of a table game round to clear wagering with little exposure.
• Only one bonus may be active at a time; a further offer is credited once the current one is completed, expired or cancelled.
• Bonus funds cannot be transferred between accounts, products or customers.
• Where buying a bonus feature inside a game is restricted by an offer, that restriction is set out in its terms.

Every offer has an expiry period, shown in its terms and in your account. Free spins that are not played, and bonus funds whose wagering is not completed in time, are removed from your account when the period ends, together with any winnings still tied to them.

You can cancel an active bonus at any time in the cashier or by asking our team. Cancelling removes the bonus balance and any winnings that have not yet been converted; your deposited cash balance stays in your account and remains available to withdraw.

Requesting a withdrawal while a bonus is still subject to wagering is treated as cancelling that bonus. Our payments team may also ask you to complete a KYC check before a withdrawal connected to a promotion is processed.

We may withhold or remove a bonus, void winnings linked to it, or close an account where we reasonably believe an offer has been misused. Examples include opening more than one account, acting together with other players, giving false information, reversing deposits, and using automated software or any other method intended to secure a guaranteed return from a promotion.

If a technical fault causes a bonus or a payout to be credited in error, we will correct the position and may adjust your balance accordingly. Where you disagree with a decision we have taken about a promotion, tell us and we will look into it under the complaints procedure set out in our general terms.

Promotions should only ever be part of gambling you can afford and enjoy. You can set deposit limits, take a time-out or self-exclude in the safer gambling section of your account, and we will not send promotional offers to accounts that are self-excluded or taking a break. Free and confidential help is available from GambleAware, GamCare, the National Gambling Helpline and, for self-exclusion across UK-licensed sites, GamStop.